Organization

3iS is a non-for-profit organization that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations, and we support local authorities and institutions to enhance their capacities and become autonomous in their internal data and information management activities.

Scope of Work

The global IT Officer is responsible for leading and managing the organization’s global IT operations, infrastructure, and digital platforms. The role ensures the optimal functioning, security, and scalability of 3iS’ digital ecosystem, aligning with the organization’s strategic goals.

In addition to ensuring day-to-day operational continuity, the IT Officer plays a key advisory role in shaping the organization’s digital strategy and standards. The position involves proactively identifying and implementing technological solutions that enhance organizational efficiency, data security, and collaboration across dispersed teams.

The IT Officer also supports country teams and headquarters (HQ) by providing advanced technical expertise, managing cloud environments, maintaining business-critical systems, and overseeing the integration of digital tools and platforms that enable innovation and long-term sustainability.

The IT Officer works as part of the 3iS’ HQ team. S/he is supervised by the Executive Director and works in close collaboration with the Technical Advisor and other HQ personnel (Procurement, HR, Finance and Operations).

Description of Duties

Cloud Infrastructure & Systems Administration

• Administer and maintain AWS and Google Cloud infrastructures, ensuring high availability, cost-efficiency, and security.
• Lead the deployment and maintenance of open-source and proprietary platforms, coordinating with internal teams and external vendors.

Microsoft 365 & Google Workspace Management

• Administer Microsoft 365 services including Exchange, Teams, Entra ID (formerly Azure AD), SharePoint, and Defender for Business.
• Ensure the proper configuration, security, and policy enforcement of Google Workspace tools and user accounts.

IT Support and Service Desk Oversight

• Provide global technical support, ensuring prompt resolution of incidents and overseeing ticket management through an open-source, PHP-based helpdesk platform.
• Coordinate with country teams and staff to troubleshoot issues, deploy solutions, and ensure smooth technology operations across offices.

Cybersecurity & Incident Response

• Conduct regular security audits and penetration testing.
• Monitor threats and proactively implement incident prevention strategies.
• Coordinate incident response plans and disaster recovery procedures.

Licensing, Procurement & Vendor Management

• Manage software licensing and subscriptions, including but not limited to: Microsoft, Google, Adobe, ArcGIS, Canva, Mailchimp, Solidatech, Zerotier.
• Participate in procurement processes and ensure technical input in vendor evaluation and selection.
• Provide license usage breakdowns and projections per project to support financial reporting and budget planning processes in coordination with the finance team.

Web Development & Digital Communication Platforms

• Maintain and enhance the organization’s website in WordPress, ensuring alignment with communication goals.
• Support web development projects, including full-stack custom implementations.
• Manage and administer digital communication platforms such as LinkedIn, Facebook, and X (formerly Twitter).
• Consume and integrate APIs from external platforms (e.g., Meta) to support digital innovation and system interoperability, and provide technical support to projects that require API-based development and integration (e.g., chatbot implementation using Amazon Bedrock).

Analytics & Monitoring

• Implement and manage monitoring and analytics tools to track system performance, security events, and website engagement.
• Provide reports to leadership to guide data-driven decision-making.

Strategic Innovation

• Identify and propose innovative tools and practices to streamline operations and optimize workflows.
• Support the design and implementation of digital transformation initiatives across programs and teams.

Accountability to Beneficiaries

3iS’ personnel is expected to respect principles of accountability to beneficiaries of 3iS programs, in line with international standards while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of field projects.

Guiding Principles

Personnel is expected to respect the local culture and 3iS’ policies, procedures, and values at all times. 3iS has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct. 3iS is an Equal Opportunity Employer regardless of background. 3iS may carry out reference checks with other organizations on matters related to sexual harassment, exploitation and abuse.

Notes:

• Please do not apply if you do not meet the minimum requirements.
• Moreover, please do not apply if you are not within 2 hours from Paris timezone.
• Any application received by e-mail will not be considered.