Organization Background 

Founded in 2011, the International NGO Safety Organization (INSO) is an international non-governmental organization that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training. 

INSO provides daily support to more than 1000 NGOs operating in 16 of the world’s most insecure countries.  INSO is headquartered in The Hague, Netherlands- the international city of peace and justice. 

INSO Cameroon 

INSO Cameroon began as part of the Lake Chad Basin program in 2017 and launched as a stand-alone platform at the end of 2021.  Today, the program operates regional offices in Maroua, Buea and an antenna in Bamenda, with its country office in Yaoundé. The Northwest, Southwest, and Far North regions face significant humanitarian needs due to conflicts between armed groups, intercommunal violence, climate hazards, and weak socioeconomic infrastructure. As part of INSO Cameroon, you will support over 120 local and international NGOs in these areas, helping them safely deliver life-saving humanitarian aid. 

We are seeking a qualified and experienced analyst and manager to join our team as  Deputy Director to be based in Yaoundé (Cameroon), with regular field activities in Northwest, Southwest and Far North Regions and reports to the Country Director 

Job Summary: 

You will oversee all aspects of service delivery and plays a key role in ensuring that INSO provides the best support possible to NGOs through services to beneficiaries in the humanitarian space. Specific responsibilities include implementation and monitoring of service delivery, management of the programme team and support to broader program strategy development and implementation. You also cover for the Country Director during his leave. 

You will have a strong background in NGO safety and security, be outgoing, inquisitive and detail oriented, and have significant experience building and leading high performing teams. You should have the ability to analyse complex security issues and contexts. 

Main Responsibilities: 

Implementation and monitoring of services delivery 

• Responsible for the delivery of INSO services to partners  
• Editorial responsibility for monthly analytical reports and incident weekly lists, in compliance with services delivery standards. 
• Supervision and quality assurance of all other aspects of INSO service delivery, including: the Conflict and Humanitarian database (CHDC), 24/7 flash reporting, safety and access roundtable meetings, research, analytical reports, crisis management support, training sessions, and other demand-based services, in compliance with service delivery standards. 
• Actively participate and contribute to humanitarian coordination spaces in Yaounde.  
• Generate learning from NGO access challenges and best practices while creating spaces to strengthen evidence-based understanding of the evolving conflict landscape, enabling principled engagement grounded in neutrality, community acceptance, operational integrity and adherence to IHL. 
• Effectively represent, promote and protect INSO’s mandate of independence, impartiality, and neutrality. 

Programme management 

• Oversee research for ad hoc research projects from planning to data collection, including incident monitoring and semi-structured interviews.  
• Responsible for analysis and reporting across various formats like thematic reports, briefing notes, monthly analytical reports and weekly incident lists; designed to guide NGO partners on access. This work goes beyond incident tracking to encompass a deeper, more holistic understanding of the broader sociopolitical, economic and contextual factors at play. 
• Manage the INSO programme team in Cameroon, including Safety Advisors and the Information Manager, covering recruitment, capacity building, orientation, performance appraisal and on-the-job mentoring. 
• Lead and encourage the INSO country programme team to generate coherence among services (i.e.: programmes, operations, HQ). 
• Collect and process success stories and share relevant internal lessons learned with HQ and other country offices. 
• Liaise with HQ technical referents of each department on the management of staff. 
• Ensure the implementation of INSO’s Code of Conduct and application of Duty of Care 

Support to programme strategy 

• Support the Country Director in the implementation and development of INSO’s mandate and strategy in the country. 
• Actively participate and support the programme development and implementation, and more specifically be involved in the annual planning process, strategy development and scheduled donor reporting.  
• Deputise for the CD in his absence. 
• Develop (regular update, modification) and ensure implementation of internal security management policy documents, SOPs and other security guidelines.   
• Support the application of INSO global policy in areas including HR, finance and operations, including implementation of Code of Conduct and application of Duty of Care. 
• Other programme development responsibilities as required. 
• Representation and liaison towards third parties, including NGOs, the UN, and international donors.