Rapide Response Mechanism (RRM) Program Manager- CAR

This position is contingent on funding.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps has been operational in the Central African Republic (CAR) since September 2007. With offices in Bangui, Bouar, and Bambari, Mercy Corps works to integrate short-term humanitarian assistance with programs to strengthen community resilience and support market-led economic development, with a crosscutting accent on governance and gender. Mercy Corps takes a sustainable approach to its programming, seeking to change behaviors and create institutions to foster long-term development in the sectors of protection and gender-based violence, governance, capacity building, social cohesion and early economic recovery. Funding comes from a range of donors including USAID, the European Commission, OFDA, UNHCR and private foundations. By addressing a number of overlapping and associated needs within a wide range of activities, Mercy Corps in CAR takes an integrated approach to ensure the greatest possible impact.

Flexible Emergency Needs Response for IDPs in CAR (FENRIC) is a 12-month multisector response to the ongoing critical humanitarian crisis in the Central African Republic. The program will be implemented in the Ouaka prefecture and neighboring sub-prefectures in Basse Kotto. FENRIC’s primary geographic focus will be on peripheral axes outside of Bambari, with regular reviews of geographic targeting in relation to the dynamic needs and security context. Aligning its intervention strategy to cover gaps in existing response, FENRIC address several priority sectors: emergency recovery and market systems; protection; shelter & settlements; and water, sanitation and hygiene.

General Position Summary

The Program Manager is responsible for coordinating and implementing the delivery of the emergency multisector activities OFDA – funded.

He will be responsible to implement the activities focused to respond to the needs of the newly displaced together with to the needs of host communities to better help them to absorb persons newly displaced by conflict. Where and when needed, the Program Manager will coordinate with other actors to also provide support to internally displaced households with unmet humanitarian needs that are currently residing in Bambari. The project needs a strong leadership and coordination function in order to operate effectively and deliver on its intended impact. The PM is an effective communicator able to work with internal and external stakeholders to achieve common objective and to represent the organization as a whole, and able to work effectively and efficiently across member agencies.


S/he will manage the relationship with the Bambari cluster system; coordinate the delivery of high quality programming defining the strategy; report on the activities implemented based on donor regulations and build relationships between the donors, UN and UN coordination structures and the government where needed..

Essential Job Responsibilities

Strategy & Vision
  • Recognize opportunities for innovative action and create an environment where alternative view points are welcomed.
  • In coordination with management, set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country-wide strategy development.
  • Maintain strategic vision and provide the operational leadership for the Consortium.
  • Maintain strong and transparent communication with consortium partners.
  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
program Management
  • Ensure the program implementation is done in a coordinated way with other emergency actors, delivering assistance to the most vulnerable and using program capacity effectively.
  • Ensure the program meets the donor requirement.
  • Oversee program start-up and ongoing program management.
  • Lead the development of detailed implementation plans, maintaining rapid response capacity, and ensure the delivery of the same.
  • Ensure that program implementation is responsive to communities, authorities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan (such as Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards).
  • Ensure program implementation is on time, target and budget, using effective M&E systems to achieve the desired impact.
  • Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
  • Provide managerial and programmatic oversight to partners and sector staff.
  • Integrate community, gender and inclusion approaches and capacity building into all activities as appropriate
  • Produce written reports on program activities, capturing the impacts of activities.
  • Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.


  • Collaborate with program, finance and administrative staff.
  • In collaboration with the country program’s operations and finance departments, ensure proper financial management, procurement, administration, human resources and logistics (including transport, warehousing and asset management) needs of the program are conducted within Mercy Corps’ policy and with the maximum benefit to the program.
  • Monitor adherence to grant and sub grants agreements, Mercy Corps’ policies, procedures, relevant external rules, and regulations, including those of the government of RCA.
  • Manage FENRIC budget(s)


  • Identify, build and manage partnerships on state and local levels with different stakeholders such as state and local government, civil society, UN agencies, peer INGOs, businesses and program participants.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Host and ensure logistic support for donor or other stakeholders field visits.
  • Represent the program at the within the Clusters system and donors.
  • Share learnings from the program with the greater humanitarian community within RCA.


Influence & Representation
  • Identify, build and manage collaborative partnerships with sub-grantees, donors, local governments and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Participate actively to coordination meetings with emergency stakeholders (OCHA, Clusters, …) in Bambari.
  • Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
  • Maintain high ethical standards and treat people with respect and dignity.
  • Exhibit an awareness of his/her own strengths and development needs.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.


Organizational Learning 
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


Reports Directly To: Programs Director

Works Directly With: Program Development and Reporting Manager, Design Monitoring and Evaluation Manager, Bambari Head of Base, Protection Advisor, Wash Advisor, Early Recovery and Market System Advisor, Finance Manager and Support staffs.

Knowledge and Experience

  • BA/S or equivalent in humanitarian affairs or other relevant field; MA/S preferred.
  • 3-4 years of international relief and emergency program management experience, in CASH, protection and wash preferred.
  • Previous experience in managing rapid response mechanism project preferred.
  • Established ability to manage and communicate effectively with team members of varied work styles.
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Proven ability to learn quickly, lead a program to achieve stated results and objectives.
  • Experience with the development, implementation & compliance of OFDA funded programs.
  • Ability to effectively represent Mercy Corps and its interests to key stakeholders.
  • Experience working with host governments and national NGOs.
  • Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
  • Excellent oral and written English and French skills required.
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.
  • Previous experience in insecure environments.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Knowledge of Sphere standards and other training in humanitarian response preferred.

Success Factors

The successful PM will combine exceptional management skills and experience in maintaining donor and partner relationships. S/he will have an outstanding ability to develop, implement and manage innovative programs within the current and future program structure of Mercy Corps in the region. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Bambari, CAR is unaccompanied and eligible for Harship allowance and it requires up to 50 % travel to the field

The Central African Republic is a nation of 4.6 million people, ranked as one of the poorest nations in the world, with an average life expectancy of only 49 years.a Hospitals and access to medicines is very limited. Malaria is prevalent and it is estimated that 7-8% of the population may be HIV positive. Bambari is a regional town of the Ouaka Prefecture of about 41,000 inhabitants and is located in the east of the country and is divided north-south by the Ouaka River.  The city is relatively calm and safe, the population is hopeful for the future and economic and social activities are resuming.  However, criminality, mainly petty theft and robberies, constitutes the main cause of insecurity, and travel in some of the surrounding areas can be dangerous due to armed road bandits.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.


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