Consultancy for Evaluation of the NRC Humanitarian Mediation Initiative in CAR, Mali and DRC – Region Central and West Africa, Norwegian Refugee Council

The NRC humanitarian mediation initiative stems from the idea that in situations of conflict and violence, the most fundamental need of vulnerable populations at local level is not only humanitarian assistance but also security and meaningful protection. As a humanitarian organization, NRC has chosen to attempt to achieve this through developing a methodology to foster and encourage an in-depth understanding of situations of conflict and explore possibilities for dialogue amongst all parties to the conflict so that they can develop and agree upon their own solutions to the protection problems they face. The methodology, referred to as humanitarian mediation by NRC, is voluntary and inclusive. NRC’s Humanitarian Meditation Initiative is a pilot project that follows on from similar work carried out by other humanitarian organizations in CAR 2014-16. The humanitarian mediation approach demonstrated positive results during this period. NRC’s aim is to continue to develop humanitarian mediation in CAR while exploring whether the methodology can be applied in other contexts, i.e. in the Democratic Republic of Congo and Mali, where vulnerable populations continue to suffer the effects of conflict.

NRC’s intervention specific to the evaluation

The goal of the project is to contribute to improving the protection of civilians in CAR, Mali and DRC through humanitarian mediation processes aiming at conflict prevention and mitigation. With this regional project, NRC also seeks to develop its global humanitarian mediation programming informed by the interventions and experiences in the three countries. The project has the following outcomes:

  • Improving safety and security for civilians;
  • Improving understanding between parties to the mediation in targeted areas;
  • Improving the participation of communities in NRC’s programming as well as accountability towards beneficiaries and thus preventing and mitigating conflicts between communities and NRC’s programmes (protection mainstreaming).

The Consultant will have overall responsibility to conduct an evaluation of the pilot project “Humanitarian Mediation Initiative” implemented in CAR, Mali, and DRC; in order to build the knowledge base in humanitarian mediation, learn from the project, improve programming and define the future direction for NRC. The evaluation has accountability aspects, through the transparency of the level of achievement of project objectives and should include a desk review; face-to-face and/ or remote key informant Interviews (KIIs) with internal and external actors to feed into the evaluation questions and an assessment of the mediation processes in DRC using mixed methods, including a population-based survey (NRC is open to additional suggestions).

The primary purpose is to learn from the pilot project, in order to improve programming and define the future direction for humanitarian mediation in NRC. The evaluation shall contribute to building the knowledge base in this field, and it shall be shared among relevant actors with an interest in dialogue-based protection programming. Further, the evaluation has accountability aspects, through the transparency of the level of achievement of project objectives.

Duties and responsibilities

Due to the evolving situation of Covid-19 and travel restrictions, the evaluation shall have remote components led by an international consultant. The consultant is expected to liaise with a local consultancy company or equivalent for primary data collection. The design should include below, but NRC is open to additional suggestions:

  • A desk review shall be done in order to assess activities, processes and short-term results in the three countries, It shall be based on indicator data, outcome monitoring, complaints, and adequate feedback mechanism reports, conflict analyses, regional workshop material, donor reports, etc. It shall inform the fine-tuning of the final questions for the primary data collection;
  • Face-to-face and/ or remote key informant Interviews (KIIs) with internal and external actors to feed into the evaluation questions, including the level of coordination and value, add of the regional aspects of the project, as well as assessing the requirements for potential integration of humanitarian mediation into NRC’s core business. Examples of external actors: local NGOs and INGOs active in the area of the mediation, local and customary authorities, and UN clusters. Examples of internal: Mediation Staff (country), Mediation Advisers (regional, global), Area Managers, Heads of Programme (country, regional), Country Directors, M&E staff (country, regional), ICLA specialists (country, global), Global Protection Advisor, and Head of Development Projects and Innovation.
  • An assessment of the mediation processes in DRC using mixed methods, including a population-based survey, in order to understand the change that the projects contributed to for the participants and for the broader communities (including unintended change); Primary data collection shall include participants in mediation processes at the community level (including women, youth, elderly) and it shall only in DRC because of budget restrictions.By applying the design we aim to optimize the limited budget and maintain an overall regional perspective while ensuring an in-depth understanding of the effects of mediation processes in one country. Please note that all data shall be disaggregated by sex and displacement status and that analyses shall be carried out with a gender lens

NRC is looking for a consultant, or team of consultants, with the following experience and capacity:

  • Senior humanitarian, peacebuilding or development professional – minimum 10 years’ experience;
  • Demonstrated experience in conducting research and/or evaluations with quantitative and qualitative components;
  • Advanced university degree in development, geography, sociology, social sciences, or related field of study;
  • Expertise of protection programs in Africa required – ideally with experience specific to Mali, CAR, and DRC;
  • Comfortable working across cultures and familiarity with language and translation issues;
  • Strong analytical, synthesis, and report writing skills;
  • Demonstrated ability to produce high-quality data in challenging environments;
  • Fluency or high technical proficiency in both English and French.


  • An inception report of max 10 pages, with an evaluation matrix and data collection tools in an annex. These shall be approved by NRC before data collection; Either English or French;
  • Debrief with Steering Committee of initial findings (Skype);
  • A draft evaluation report for review by NRC of maximum 30 pages excluding annexes; English or French;
  • A Final Report (maximum 30 pages, excluding appendices) in English and French;
  • A PowerPoint presentation of 20 slides representing the report incl. graphs and tables (one in French and one in English) ;
  • Presentation of the final report, approx. 1 hour (remote);
  • Databases with quantitative (Excel) and qualitative data (transcriptions) and analyses.Logistical support
  • NRC will provide the following logistical and other support to the consultant team:
  • Transmission of background materials (project proposal, meeting notes, etc.);
  • Meeting arrangements with internal and external stakeholders if requested by the consultants;
  • Support of NRC for introductions to key local stakeholders and translators;
  • The focal point at NRC is the Evaluation Manager, who is supported by the NRC Steering Committee. The national M&E focal point at each CO shall provide logistical support if required.
Tinder Process  

You can find more information in the  ToR

All interested are requested to submit their curriculum vitae to the following email:; the application should be titled: “Proposal HMI Evaluation CWA” in the e-mail subject.

Applications should include:

  • Technical offer detailing the methodology, work plan, and the team, including alternatives, depending on limitations due to Covid-19 (max 5 pages);
  • Biography (CV) of the team members demonstrating relevant experience/ capacity (max 10 pages);
  • Financial offer (bid) detailing the budget (in USD);
  • Two references of organizations that can verify the quality of the consultant’s work and/or publicly available works or studies commissioned earlier.

Closing date
The deadline for the submission of bids is 24 August 2020. All tenders submitted after that date will be rejected. Note: only CVs that meet the profile will be analyzed.

Questions can be addressed – before the closing date- to;

Vous souhaitez déposer un appel d’offre ?

Déposez vos appels d'offres pour vos recherches de prestations visant à renforcer votre organisation, faciliter vos projets...

Déjà inscrit ?

L’ABC des prestataires

Plus de 50 prestataires référencés dans notre base !

Tout chaud


Pour une nouvelle architecture économique mondiale qui serve les populations et la planète


Réduction de l’espace humanitaire : les recommandations de Coordination SUD


Réponse humanitaire| Enquête inclusion handicapé·e·s et personnes âgées